M&G CLOTHING | CUSTOMER CARE
Made for You. Delivered to Your Door.
At M&G Clothing, we believe great style deserves attention to every detail.
Each piece is created on demand, produced specifically for your order, and shipped directly from our trusted fulfillment facilities.
Our goal is to make your shopping experience seamless, from checkout to delivery.
01. Order Processing & Production
Every M&G Clothing product is made to order.
Once your order is confirmed, it enters our production process.
- Estimated production time: 2–5 business days for most products.
- Certain products or production methods may require additional time.
- Weekends and public holidays are not included in business-day estimates.
Production times are estimates and may vary depending on product availability, order volume, and fulfillment location.
02. Shipping & Delivery Times
We offer shipping to supported destinations worldwide.
Delivery times depend on your location, the selected shipping method, and the facility fulfilling your order.
Your estimated delivery timeframe consists of:
Production Time + Shipping Time = Estimated Delivery Time
Estimated shipping times after dispatch:
| Destination | Estimated Shipping Time |
|---|---|
| United States | 3–8 business days |
| Europe | 5–10 business days |
| United Kingdom | 5–10 business days |
| Canada | 5–12 business days |
| Australia & New Zealand | 5–15 business days |
| Rest of the World | 7–20 business days |
These are general estimates, not guaranteed delivery dates. Production time is additional.
Where available, estimated delivery dates are provided during checkout or in your order confirmation.
Please note that delivery estimates are not guaranteed. Your statutory delivery rights remain unaffected.
03. Free Worldwide Shipping
Your Style. Our Delivery. On Us.
At M&G Clothing, we believe exceptional style should come without extra shipping costs.
That’s why we’re proud to offer FREE WORLDWIDE SHIPPING ON EVERY ORDER, with no minimum purchase required.
- Free worldwide shipping on all orders.
- No minimum order value required.
- No standard shipping fees at checkout.
- International delivery to all destinations supported by our shipping partners.
Every order is made especially for you and delivered directly to your doorstep.
Please Note: International customs duties, import taxes, and local handling fees may still apply depending on your destination. These charges are separate from our free shipping offer and may be the customer’s responsibility where permitted by applicable law.
From our collection to your doorstep. Worldwide shipping is on us.
04. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.
Tracking updates may take some time to appear after dispatch.
If you have questions about your shipment, contact support@mg-clothing.com with your order number.
05. Multiple Shipments
Some orders may contain products fulfilled at different facilities.
As a result, items from the same order may arrive in separate packages and on different dates.
Where applicable, separate tracking information will be provided.
06. International Shipping & Customs
For orders delivered outside the European Union, import duties, customs charges, or local taxes may apply.
Any additional charges not collected at checkout may be payable by the recipient, subject to applicable law.
Customers should review their country’s import requirements before ordering.
07. Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate before completing your order.
If you notice an error, contact us immediately.
Address changes may not be possible once production or shipping has begun.
Additional delivery charges may apply when a package must be reshipped because of incorrect information provided by the customer.
08. Delayed, Missing & Lost Packages
We understand how important it is to receive your order on time.
If your package is delayed, missing, or appears lost, please contact our customer support team.
We will investigate the issue with our fulfillment and shipping partners and work toward an appropriate resolution.
Your legal rights regarding delivery and the risk of loss remain unaffected.
09. Returns & Exchanges
Because our products are made on demand, please review our Returns & Exchanges Policy before purchasing.
For orders delivered outside Europe, we do not offer voluntary physical returns or size exchanges, except where required by applicable law.
Eligible defective or incorrect items may qualify for a refund or replacement without requiring the original item to be returned.
Mandatory consumer rights always take precedence over our voluntary return conditions.
10. Contact Our Team
Need help with an order?
Our customer care team is here to assist you.
Email: support@mg-clothing.com
Website: https://mg-clothing.com
Please include your order number when contacting us.
M&G CLOTHING
Wear Confidence. Define Your Style.