M&G CLOTHING | CUSTOMER CARE
Made for You. Backed by Our Commitment.
At M&G Clothing, every product is created on demand, exclusively for you. We work with professional fulfillment partners to deliver quality clothing that reflects our commitment to style and craftsmanship.
Please review our return, refund, and exchange policy before placing your order.
01. Damaged, Defective & Incorrect Items
Your satisfaction is our priority.
If your order arrives damaged, defective, misprinted, or different from what you purchased due to a fulfillment error, we’ll arrange a replacement or refund at no additional cost.
How to Submit a Claim
- Contact support@mg-clothing.com within 30 days of delivery.
- Include your order number and a description of the issue.
- Attach clear photographs showing the affected product.
Once the issue has been verified, we’ll arrange an appropriate resolution.
You will not be required to return an item confirmed to be defective due to a fulfillment error.
We strongly recommend checking the size guide on each product page before purchasing.
02. 14-Day Right of Withdrawal (Change of Mind)
Changed your mind? You can cancel your purchase within 14 days after you (or someone you choose) receive the item, without giving a reason.
How to return an item
- Email support@mg-clothing.com within 14 days of delivery with your order number and the item(s) you want to return. A clear statement is enough; you may also use the model form below.
- We’ll reply with the return address and instructions.
- Send the item back within 14 days after telling us you want to cancel.
- Please return items unworn, unwashed and with their original packaging where possible. You may try items on as you would in a shop; we may deduct an amount for any loss in value caused by handling beyond that.
Costs and refunds
- Return shipping for a change of mind is paid by you.
- We refund the full price you paid, including any standard delivery costs (our standard delivery is free), within 14 days of receiving your cancellation.
- We may wait to refund until we’ve received the item back or you’ve shown proof that you sent it, whichever comes first.
- Refunds go to your original payment method, at no extra cost to you.
Prefer store credit? Instead of a refund, you can choose an M&G store credit worth the full amount you paid plus €5 extra, sent to you as a gift code by email. This is entirely optional: if you don’t ask for store credit, you always receive a normal refund.
Damaged, defective or incorrect items are always handled free of charge. See section 01.
Model withdrawal form (complete and email it only if you wish to cancel):
To M&G Clothing, support@mg-clothing.com: I hereby give notice that I withdraw from my contract for the sale of the following goods: [item(s)], ordered on [date] / received on [date], order number [number]. Name: [your name]. Address: [your address]. Date: [date].
We still recommend checking the size guide on each product page before ordering, as made-to-order items create avoidable waste when returned.
03. Order Cancellations & Modifications
Production may begin shortly after an order is placed.
If you need to modify or cancel an order, please contact us immediately.
Once your order enters the fulfillment process, changes or cancellations may no longer be possible.
Any applicable statutory cancellation rights remain unaffected.
04. Lost Packages
If your order appears to be lost in transit, please contact us.
Claims for lost packages should be reported within 30 days of the estimated delivery date.
Once the shipping issue has been investigated and confirmed, we’ll arrange an appropriate replacement or refund.
05. Incorrect Addresses & Unclaimed Packages
Please ensure your shipping information is complete and accurate at checkout.
If your order is returned because of an incorrect address or an unclaimed delivery, additional shipping charges may apply before reshipment.
Returned packages held by our fulfillment partner must generally be claimed within 30 days of being returned to its facility. Unclaimed items may subsequently be donated to charity.
06. Refund Processing
Approved refunds will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider.
Refunds required under applicable consumer law will be processed within the legally required timeframe.
07. Your Consumer Rights
Nothing in this policy restricts your statutory consumer rights.
Depending on your country, you may have additional rights to cancel a distance purchase, return eligible goods, or obtain remedies for defective or non-conforming products.
Made-to-order production does not automatically remove these rights. Where applicable, mandatory consumer protection laws take precedence over our voluntary return and exchange conditions.
08. Contact Our Team
Need assistance with an order, refund, or exchange?
Email: support@mg-clothing.com
Website: www.mg-clothing.com
Please include your order number so we can assist you efficiently.
M&G CLOTHING
Wear Confidence. Define Your Style.